Help & Support For:
Discipline Master


These are some of the most common questions and customer issues we receive.
If your question is not answered below please contact us directly:

* * * support@disciplinemaster.net * * *

We typically respond to e-mails within 12 hours. Please check your spam folder if you have not received a reply!

We do not ignore e-mails. If you e-mail us and do not hear back:
99.9% of the time our reply to you is either in your spam folder OR being actively and silently blocked by your e-mail provider;
sign up for a free Google or Yahoo e-mail account and try again

Note: As of May 2019 our e-mails to customers using @btinternet.net (UK) and @nate.com (South Korea) are blocked.
Even if you e-mail us first, our replies to you will be blocked. (And you won't receive any notification.)

Payment
Q: What payment methods do you accept?
A: Our payment processing is exclusively done by Verotel - one of the largest and oldest adult site payment processors on the internet.

Verotel accepts all major credit/debit cards (with the exception of American Express), as well as SOFORT payments from bank accounts within the European Union.

Q: Do you accept PayPal?
A: No. PayPal's terms of service explicitly forbid it's use for adult products.

Q: I don't have a credit/debit card. What can I do?
A: Get and use a prepaid Visa gift card.

They work just like a normal VISA credit/debit card and can be used for online purchases. They are available in many countries. Typically they are purchased in cash at supermarkets, convenient stores and other retailers.


Can't Login / Account Not Working
If you've just purchased the game received your credentials and now can't login for the first time - you are most likely entering your username and password incorrectly. Check your membership confirmation e-mail from us to verify your exact username and password.

Note that usernames and passwords are case sensitive.
That is there is a difference between an "T" and a "t" when entering in your username and password.

If you are still having trouble logging in, please contact us directly at the e-mail address above.

Can Login But Can't Download The Game
99% of the time is caused by using an old and/or incompatible internet browser.
We recommend using a recent version of Google Chrome, Microsoft Internet Explorer / Edge or Mozilla Firefox.

Due to incompatibilities in the authentication system our website uses, internet browsers made in mainland China (such as UC, 360, QQ, etc) usually will not work. Those using mainland Chinese internet browsers should use one of the above internet browsers.

Lost Username / Password
Please contact us directly at the e-mail address above.

Download
Account

Technical
Q: What are the system requirements?
A: See the system requirements pm the purchase page here.

Q: Does Discipline Master support 32 or 64-bit Windows?

A: Discipline Master supports both 32 and 64-bit versions of Windows.

Q: Is there a Mac version?
A: No, and there are no plans for one at this time.
However, you can always install a copy of Windows using the Boot Camp feature and then run the game.


Q: Getting a "Discipline Master has stopping working" error and crash at launch
A: You most likely do not have the Microsoft XNA Framework 4.0 installed on your computer. This is required.
You can download for free and install it from Microsoft here.

Q: Getting a "No Suitable Graphics Device" error and crash at launch
A: Your video card does not appear to support Shader Model 4.0 - which is a requirement of the game.
If you believe your card is Shader 4.0 compatible and it isn't working then try installing the latest drivers for it:

AMD Cards: http://support.amd.com/en-us/download
NVIDIA Cards: http://www.geforce.com/drivers
Intel Cards: https://downloadcenter.intel.com/default.aspx

Q: Getting a "Discipline Master has stopping working" error and crash at launch
A: You most likely do not have the Microsoft XNA Framework 4.0 installed on your computer. This is required.
You can download for free and install it from Microsoft here.


Misc
Q: What happened to the Discipline Master forums?
A: We shutdown the Discipline Master forums in early 2019.
If and when development of new content resumes, we may reopen them.



Other Common Technical Issues

Most problems in both the demo and full version of the game (such as failing to launch, abnormally sized graphics and unable to click continue) can usually be fixed by doing the following:

Windows Vista / 7 / 8.1:

1. Right click the "dm-ep1-demo.exe" file or the launch shortcut

2. Click “Properties”

3. Go to the “Compatibility” tab

4. Under settings check “Disable Display Scaling on high DPI settings”

5. Under Privilege Level click "Run this program as an administrator"

6. Click “Apply” and then “Ok”
Windows 10:

1. Right click the "dm-ep1-demo.exe" file or the launch shortcut

2. Click “Properties”

3. Go to the “Compatibility” tab

4. Under settings check "Run this program as an administrator"

5. Click "Change High DPI Settings"

6. Under "High DPI scaling override" check off "Override High DPI scaling behavior"

7. In the drop down menu select "Application"

8. Click "Ok" and then "Ok" again