Q: Purchased the game but haven't received an e-mail with my username and password
A: Download access is not instantaneous. All purchases are manually reviewed and download accounts setup by our staff. Setup time varies from a few minutes to 12 hours normally. Less often up to 48 hours.
If 48 hours have passed and you haven't received the e-mail with your download account details please contact us.
Q: My username and password don't work
A: If you've gotten your username and password and can't login for the first time - you are most likely entering your username and password incorrectly. Check your e-mail from us to verify your exact username and password.
Note that usernames and passwords are case sensitive. That is there is a difference between a "B" and a "b" when entering in your username and password.
Q: I've lost my username and password
A: Please contact us directly for assistance.