Can't Login / Account Not Working
If you've just purchased the game received your credentials and now can't login for the first time - you are most likely entering your username and password incorrectly. Check your membership confirmation e-mail from us to verify your exact username and password.
Note that usernames and passwords are case sensitive.
That is there is a difference between an "T" and a "t" when entering in your username and password.
If you are still having trouble logging in, please contact us directly at the e-mail address above.
Can Login But Can't Download The Game
99% of the time is caused by using an old and/or incompatible internet browser.
We recommend using a recent version of Google Chrome, Microsoft Internet Explorer / Edge or Mozilla Firefox.
Due to incompatibilities in the authentication system our website uses, internet browsers made in mainland China (such as UC, 360, QQ, etc) usually will not work. Those using mainland Chinese internet browsers should use one of the above internet browsers.
Lost Username / Password
Please contact us directly at the e-mail address above.